Terms of Use & Privacy

MrLube.com Website Terms of Use

This website is owned by Mr. Lube Canada GP Inc. in its capacity as general partner of and for the partners of Mr. Lube Canada Limited Partnership ("Mr. Lube Canada"). This website is intended to provide you with information regarding products and services offered by Mr. Lube Canada and its franchisees. By accessing, using, or downloading material from this website, you agree to the following terms and conditions.

Agreements

The transactions you conduct through this website may be subject to written agreements between Mr. Lube Canada and you. The information, products and services contained in this website do not change the terms of your written agreements with Mr. Lube Canada. However, you agree to be bound by the transactions you conduct through this website. This website is intended for users who are 18 years old or older.

This website is intended solely for use in Canada. Activities involving certain countries may require compliance with various laws and regulations. Therefore, visitors to this website who are located in or affiliated with a country other than Canada should immediately exit this website.

You may receive a password to access certain areas of this website. You are responsible for maintaining the confidentiality of the password, and are fully responsible for all activities that occur under your password. You agree to (a) immediately notify Mr. Lube Canada of any unauthorized use of your password or any other breach of security, and (b) ensure that you fully log off from the website at the end of each session. This website does not require you to change your password; however, Mr. Lube Canada encourages you to periodically change your password. Mr. Lube Canada cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

Mr. Lube Canada hereby grants to each user of this website a limited, revocable, non-transferable, and non-exclusive license to access this website on the terms and conditions contained herein. Mr. Lube Canada reserves the right to limit or terminate any user's access to this website, at any time, and without notice. Each user acknowledges and agrees having read and being bound by these terms of use for this website. Each user further acknowledges and agrees that Mr. Lube Canada may, from time to time, revise and change these terms of use, without notice to user, and user shall be bound by any such changes and revisions, and it shall be user's duty to be familiar with the then-current version of the terms of use. Each user also agrees to comply with any security procedures and policies that Mr. Lube Canada may implement, from time to time, to protect Mr. Lube Canada's infrastructure. No user may allow a third party to access this website without the prior approval of Mr. Lube Canada, and Mr. Lube Canada may deny such approval in its sole discretion. Mr. Lube Canada may also condition any access to this website on the user executing a written access agreement with Mr. Lube Canada. Without limiting the generality of the foregoing, each user is prohibited from allowing a third party to access this website with automated systems that extract data from this website. Mr. Lube Canada reserves the right to charge fees for access to this website. Except as permitted by these terms of use or by Mr. Lube Canada, no user shall post any content to this website.

All content on this website, including all the text, graphics, logos, designs, titles, button icons, photographs, graphs, sounds, data, images, audio and video clips available on this website ("Content"), and the compilation, collection, selection, arrangement, assembly and coordination of all Content is the property of Mr. Lube Canada, its affiliates or its content suppliers, and is protected by Canadian and international copyright laws. All the Content may only be used by you in connection with your personal or business activities with Mr. Lube Canada. You may make copies of selected portions of the Content, provided that such copies are made only for the purpose of your personal or business activities with Mr. Lube Canada, and only if you maintain any proprietary notices contained in such Content. Any other use, including, but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the Content for any other purposes, is strictly prohibited.

THIS WEBSITE AND THE PRODUCTS, SERVICES, PROMOTIONS AND PROGRAMS CONTAINED IN OR PROVIDED THROUGH THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL MR. LUBE CANADA OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS WEBSITE OR THE PRODUCTS, SERVICES, PROMOTIONS AND PROGRAMS CONTAINED IN OR PROVIDED THROUGH THIS WEBSITE, EVEN IF MR. LUBE CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS DISCLAIMER ALSO APPLIES TO YOUR USE OF ANY WEBSITE LINKED TO OR FROM THIS WEBSITE. IN ANY EVENT, MR. LUBE CANADA SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES OR LOSSES OF ANY KIND IN AN AMOUNT GREATER THAN ONE HUNDRED ($100.00) CANADIAN DOLLARS.

Mr. Lube Canada in this website has attempted to be as accurate as possible, however, the information and materials contained in this website may not be current. Mr. Lube Canada makes no representations or warranties as to the accuracy, reliability, or completeness of the information, text, graphics, links, or other items contained in this website or in any website linked to or from this website. Mr. Lube Canada expressly disclaims liability for any errors or omissions in the information or materials contained in this website or in any website linked to or from the website, and also disclaim any duty to update the information or materials or to advise you when the information or materials are revised or discovered to be inaccurate, incomplete or erroneous. Mr. Lube Canada may invalidate any transaction that is based on erroneous or inaccurate information supplied to this website by any person or Mr. Lube Canada, its employees, contractors, or agents.

This website may include links to other websites external to Mr. Lube Canada’s websites. These links are provided in order to help you quickly and easily find relevant information, services and/or products that may be of interest to you. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Also, you may have linked to this website from an external website. We are not responsible for the owners or operators of any of these websites, nor for any goods or services they supply, nor for the content of their websites. Nothing contained in this website should be construed as an endorsement by Mr. Lube Canada of any external website. We do not give or enter into any conditions, warranties or other terms or representations in relation to any of these websites nor accept any liability in relation to any of these websites (including, but not limited to, any liability arising out of any claim that the content of any external website infringes the intellectual property rights of any third party).

Mr. Lube Canada expressly disclaims any liability for any damage to your computer, information system, or other property due to your use of this website or your downloading any materials, text or images from this website, including, but not limited to, damage caused by viruses that may infect your computer or information system.

Trademarks

The trademarks, service marks, trade names, logos, and other indications of origin displayed in this website are owned by Mr. Lube Canada or a third party who has granted Mr. Lube Canada a right to use them. Nothing contained herein should be construed as granting any person or entity the right to use any such marks or names displayed here without the written permission of the owner. Other product and company names mentioned in this website may be trademarks or service marks of their respective owners.

Mr. Lube Canada does not wish to receive confidential or proprietary information from any user through its use of this website. If users of this website are (or are employed by) a competitor of Mr. Lube Canada, users agree not to submit any competitively sensitive information, including, but not limited to, information with respect to the users' (or their employer's) customer lists, supply, inventory, output, territories, markets, prices, and other sales arrangements for services and products that compete with services and products of Mr. Lube Canada. Should any user of this website respond with information such as feedback data, questions, comments, suggestions, postings, or the like regarding this website or any products, services, promotions, programs or policies, such information shall be deemed to be non-confidential and will become the property of Mr. Lube Canada, and Mr. Lube Canada shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, adapt, modify, create derivative works from, display, disclose, publish, broadcast, and distribute the information to others without any limitation or obligation whatsoever (including, but not limited to, the obligation to compensate user in any way). Users agree not to submit any material to this website that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable or that consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Users may not use a false email address, impersonate any person or entity, or otherwise mislead Mr. Lube Canada as to the origin of the material or other content. Mr. Lube Canada reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Mr. Lube Canada reserves the right to make changes to this website and to any products, services, promotions, programs, or policies described in this website, and to suspend or terminate this website or the products, services, promotions, programs, or policies at any time, for any reason, and without notice.

Mr. Lube Canada may, from time to time, revise and modify these terms of use. Your continued access and use of this website bind you to any new terms or conditions.

The information at this site applies to Canada only and may not apply for other locations. Products of Mr. Lube Canada, its affiliates, or its franchisees that are advertised on this site are not available outside of Canada or in all regions of Canada. Products are available according to local laws. All products are subject to the terms of applicable agreements. A reference to the price of a product does not mean it is an offer to sell. All products and prices may change without notice. All prices are in Canadian dollars. These terms and conditions are to be read with all other terms and conditions or disclaimers in this website.

These terms and conditions are governed by and are to be interpreted according to the law of the Province of British Columbia and the laws of Canada applicable therein. If there is a dispute about these terms and conditions, or any dispute about the website, whether in contract or tort, or otherwise, or you have any claim you wish to make against Mr. Lube Canada respecting any matter arising, whether directly or indirectly, respecting use or existence of this website, then the British Columbia courts will have exclusive jurisdiction over the matter.

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Privacy Policy Statement

Mr. Lube Canada respects your privacy and takes great care in protecting your personal information. Please read our Privacy Policy below carefully so that you can understand how we may collect, use and disclose the personal information that you provide to us.

By accessing this website (including the Mr. Lube Club page) you accept all the terms and conditions of this Privacy Policy. In particular, by submitting your personal data to us, you will be deemed to have given your permission for use and disclosure as referred to herein. If you do not agree with the terms and conditions of this Privacy Policy, you must immediately cease using and accessing this website and any content, services or products contained in or available from this website for which you need to provide personal information.

For each user of this website, Mr. Lube Canada's web server automatically recognizes the user's domain name and email address (where possible).

This Privacy Policy covers our use and disclosure of your personal information (if any) that is collected through or in connection with this site, collected at the store while you are getting your vehicle serviced and collected through your enrollment and participation in the Mr. Lube Club. For the purposes of this policy, "this site" means all the webpages related to the Mr. Lube Canada website, including the Mr. Lube Club page but excluding any links to third-party sites.

You may be asked to voluntarily provide personal information (such as your name, address, telephone number and email address) when you are using this website, enrolling in the Mr. Lube Club, using the Mr. Lube Club services or getting your vehicle serviced at one of the Mr. Lube locations in order to participate in contests, enroll in the Mr. Lube Club, submit suggestions or comments, request information regarding becoming a franchisee or participate in other online interactive activities. You can choose not to provide certain requested personal information, but then you may not be able to use certain services provided by Mr. Lube, participate in contests or the Mr. Lube Club or access or use certain features of this website.

Mr. Lube Canada uses personal information (including name, address, telephone number and email) for the following purposes and as otherwise permitted by applicable law:

  • respond to queries or requests submitted by you
  • contact and correspond with you regarding your visits to Mr. Lube locations
  • process orders or applications submitted by you
  • administer or otherwise carry out our obligations in relation to any agreement you have with us
  • anticipate and resolve problems with any products or services supplied to you
  • create products or services that may meet your needs
  • conduct market research and tracking of sales data
  • inform you about our products and services, including contacting you by telephone or email
  • inform you of special Mr. Lube Club members-only offers on our products and services
  • send you personalized service reminders prior to your next recommended visit
  • send you tips to help care for your car
  • inform you of community events
  • protect the security of this website when necessary
  • help us understand better visitors’ use of this website
  • fulfill prize.

In connection with Mr. Lube Club, Mr. Lube Canada will create a confidential profile for you, which will be used to provide services to you and facilitate your use of this website and services available to Mr. Lube Club members only, and may keep a record of all communications with you.

From time to time, Mr. Lube Canada may send you email or other communications containing information about Mr. Lube, current promotions or specials, this website and other matters Mr. Lube Canada believes will interest you. Each email to you includes an unsubscribe feature and instructions on how to unsubscribe if you do not wish to receive future emails from Mr. Lube Canada. You may also at any time ask Mr. Lube Canada to stop sending you email, newsletters and other information by sending your request to our Privacy Officer at the co-ordinates noted below. Your request will be processed as soon as it is reasonably possible to do so.

As part of the services offered to you through our site, the information you provide to us may be transferred to countries outside of Canada. By way of example, this may happen if any of our servers or one of our service providers are from time to time located in a country outside of Canada. These countries may not have similar data protection laws to Canada. If we transfer your information outside of Canada in this way, we will take all reasonable steps to ensure that your privacy rights continue to be protected. In addition, if you use our services while you are outside of Canada, your information may be transferred outside Canada in order to provide you with those services.

Mr. Lube Canada may use third parties (including affiliates, agents, suppliers and service providers) for the fulfillment of our obligations hereunder and to provide services to you. We require our affiliates, agents, suppliers and service providers to agree to use your personal information only for purposes for which it is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy. Except as set out in this Privacy Policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers, etc.

Mr. Lube Canada may automatically collect non-personal information about you such as the date and time you access this website, the type of internet browsers and the internet address you use, the website from which you linked to our site, the operating system you are using and the Mr. Lube web pages read and images viewed. We may also aggregate details that you have submitted to the site (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this website. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this site.

The Use of Cookies

We may store some information (commonly known as a "cookie") on the device you used to view this website when you look at our site. We are able to read these cookies for information purposes when you revisit our website. The type of information we collect as a result of a cookie being accepted by you is specific to your device and includes the IP address, the date and time you visited the website, what parts of our website were looked at and whether the web pages requested were delivered successfully. This information is anonymous.

You can erase or block this information by changing the settings on your device. If you do erase or block this information you may not be able to utilize some features of this website.

If at any time this website offers any chat rooms, notice board facilities, newsgroups, etc, we may collect the information that you disclose. Such information will be used in accordance with this Privacy Policy. Please note that we cannot be responsible for other parties' use of the personal information that you make available to such third parties through any chat room, notice board, newsgroup, etc, on this site. Please be careful about the personal information you disclose in this way.

If at any time this site offers any e-mail, feedback or forum facilities, we may collect the information that you disclose. Such information will be used in accordance with this Privacy Policy.

Keeping Our Records Accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have provided us, please contact our Privacy Officer.

Security of Your Personal Data

Mr. Lube Canada has implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.

Mr. Lube Canada has appropriate security measures in place in our physical facilities to minimize the loss, misuse or alteration of information that we have collected from members of Mr. Lube Club and users through this website. Nevertheless, security risks cannot be eliminated and Mr. Lube Canada cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this policy.

Use of Your Personal Information Submitted to Other Websites

We cannot be responsible for the privacy policies and practices of other websites even if you accessed the third-party website using links from our website or you linked to our website from a third-party website.

We recommend that you check the policy of each site you visit and contact the owner or operator of that website if you have any concerns or questions.

Challenging Compliance with this Privacy Policy

Mr. Lube Canada will respond to complaints from individuals or questions about our compliance with this policy and with applicable privacy laws. We will investigate and attempt to resolve all complaints. To challenge our compliance with this policy please contact our Privacy Offer at the co-ordinates listed below.

If you have any questions or concerns about your privacy and our role in protecting it, please contact our Privacy Officer at the co-ordinates listed.

Privacy Officer
Mr. Lube Canada
2330 - 6900 Graybar Road
Richmond, BC V6W 0A5

privacyofficer@mrlube.com

We reserve the right to change our Privacy Policy at any time by posting a new Privacy Policy on this website.

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